Which term best completes the sentence: 'Most ________ are made at the management and mid-management level with little citizen involvement'?

• A. Policies
• B. Investigations
• C. Decisions
• D. Strategies

Answer: (C)

The key idea is who makes the calls that steer day-to-day policing. In a police department, the actual choices about how to run operations, where to deploy personnel, how to allocate resources, and which priorities to pursue are decisions made by managers and mid-level supervisors. These decisions shape how the department functions on a daily basis, and they typically involve little direct citizen involvement. Investigations are tasks carried out by investigators, not the act of making a choice that directs operations. Policies are formal rules and can involve public input in their development, but the sentence is pointing to the routine internal choices that determine daily work, which are decisions. Strategies are broader plans or approaches; while they are decided at high levels, the sentence emphasizes the concrete, day-to-day determinations, i.e., decisions.